Shipping Policy

We usually process orders within 1 to 3 business days of payment confirmation.

Once your order has been processed and shipped, the estimated transit time is 4 to 8 business days, depending on the destination, product availability and logistics conditions.

These times are estimates and may vary depending on the destination country, without prejudice to your statutory consumer rights.

For distant or hard-to-reach destinations, transit may take longer than the usual times shown (in some cases, several weeks), due to the distance and the logistics services available in each country.

Delivery time

The total estimated delivery time is made up of:

• Processing time: 1 to 3 business days.
• Transit time: 4 to 8 business days.

The usual total estimated time is 5 to 11 business days from payment confirmation, provided the times above are met.

Business days generally exclude weekends and applicable public holidays.

The times shown are not a guaranteed delivery date, unless a specific delivery commitment has been expressly agreed.

Possible delays

In certain circumstances, orders may experience additional delays due to:

• High demand or order peaks.
• Carrier logistics issues.
• Adverse weather conditions.
• Customs procedures.
• Other exceptional circumstances affecting transport.

In these cases, we will try to inform you and provide an update on the status of your order.

Delays do not remove your statutory consumer rights in the event of non-delivery or failure to meet the agreed delivery time.

Order tracking

Once your order has been shipped, a tracking number will be provided when the shipping service used offers this feature.

You can check the status of your shipment using the link or tracking information provided.

Carrier information may take some time to update after dispatch.

Shipping address

You must provide a correct, complete and up-to-date delivery address.

If you notice an error, please contact us as soon as possible at zaxiuxcontact@gmail.com to request a correction.

We will try to change the address whenever possible, although we cannot guarantee changes once the order has been dispatched.

Where a delivery issue is caused solely by incorrect information provided by the customer, any justified additional costs may apply, provided they are legally enforceable.

The store remains responsible for any preparation, labelling or shipping errors attributable to it.

Undelivered orders

If an order cannot be delivered due to an incorrect address, the recipient being absent, failure to collect or other issues, we will review the case with the carrier.

Where appropriate, we will offer a new delivery, an address correction or the return of the parcel to the sender.

If the issue is attributable to the customer, reasonable and legally enforceable additional costs may be deducted or claimed, provided they have been properly communicated.

A refund will not be automatically refused simply because the carrier was unable to complete the delivery.

Where non-delivery is attributable to the seller, the refund and contract termination rights established by applicable law will be respected.

Shipping costs

Applicable shipping costs will be shown before you complete your purchase.

In certain countries we offer free shipping or reduced rates, depending on the destination.

Shipping rates

Depending on the destination country, shipping may be free or have a reduced flat rate per order. If shipping to your country is free, you will see it shown in the cart; if a rate applies, the exact amount is shown on the checkout page before you confirm your purchase.

Amounts may be shown in the currency of the selected market, according to the store settings.

If a destination is not enabled to receive orders, it will not be possible to complete a purchase with shipping to that location.

Rates and conditions may be updated for future purchases. The rate confirmed when placing an order will not be changed unilaterally after the purchase has been completed.

Customs and import taxes

The product price and the shipping rate you pay in the store cover the preparation and transport of your order to your address.

Any duties, import taxes (such as import VAT), customs fees or carrier handling fees charged by the destination country are not included in the price or the shipping rate, and are payable by the customer.

If your order incurs any of these costs, we will let you know by email. To receive your parcel, you will need to pay them directly to the carrier or to the customs authority in your country.

Shipping responsibility

The store is responsible for properly managing the preparation and dispatch of orders.

For sales subject to Spanish consumer law, the risk of loss or damage to the product remains, as a general rule, with the seller until the customer or a third party authorised by them, other than the carrier, physically receives the order.

Where the consumer independently hires a carrier not proposed by the store, the corresponding specific legal rules will apply.

In the event of loss, damage or incidents during transport, we will work with the carrier and uphold the rights to which the consumer is entitled.

Returns and refunds

Returns are governed by our Returns and Refunds Policy.

We offer a commercial extension of the return period of up to 60 calendar days from receipt of the order, under the conditions set out in that policy.

This extension does not limit the statutory right of withdrawal or the applicable statutory warranty rights.

Contact

For any questions about shipping, tracking or delivery issues, you can contact us at:

zaxiuxcontact@gmail.com