Shipping policy
Shipping Policy
We process all orders within 2 to 3 business days after payment confirmation.
Once your order has been processed, the estimated delivery time is 4 to 8 business days, depending on the destination and current order volume.
Delivery Time
The total delivery time consists of:
- Processing time: 2 to 3 business days
- Shipping time: 4 to 8 business days
These delivery times are estimates and may vary due to external factors.
Possible Delays
In certain circumstances, orders may experience additional delays due to:
- High demand or peak order periods
- Carrier logistics issues
- Weather conditions
- Customs procedures or other circumstances beyond our control
If this occurs, we will inform the customer whenever possible.
Order Tracking
Once your order has been shipped, you will receive a tracking number so you can monitor the shipment at any time.
Shipping Address
It is the customer's responsibility to ensure that the shipping address provided is complete and accurate.
We are not responsible for orders shipped to incorrect addresses supplied by the customer.
Undeliverable Orders
If an order cannot be delivered due to reasons beyond our control (such as an incorrect address, recipient unavailability, or failure to collect the package), a refund cannot be guaranteed.
Shipping Costs
Shipping costs are displayed before completing your purchase.
In some cases, we may offer free shipping promotions.
Current shipping rates are:
- Spain: Free shipping
- European Union (selected countries): Free shipping
- United States: €4.99 shipping fee
- Latin America (Mexico, Chile, Colombia, and Peru): €4.99 shipping fee
Shipping rates and conditions may be updated at any time and will always be displayed before checkout.
Shipping Responsibility
Once the order has been handed over to the carrier, responsibility for the shipment rests with the carrier.
We are not responsible for delays caused by the shipping company.
Contact
If you have any questions regarding shipping, please contact us at: