Return & Refund Policy

You have the right to request a return within 14 calendar days from the date you receive your order, in accordance with applicable European Union consumer protection laws.

To be eligible for a return, the product must meet the following conditions:

• Be unused
• Be in perfect condition
• Be returned in its original packaging
• Include all accessories and components

Return Request

To start a return, please contact us first at:

zaxiuxcontact@gmail.com

Please include:

• Your order number
• The reason for the return
• Photos or videos (if necessary)

Important

• Returns will not be accepted without prior authorization.
• We reserve the right to refuse returns that do not meet the conditions described above.

Return Shipping

Once your return request has been approved:

• We will provide you with the appropriate return instructions and return address.
• Do not send any products without prior authorization.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• Defective product
• Product damaged during shipping
• Incorrect item received

If the return is due to a change of mind (withdrawal), the customer is responsible for the return shipping costs.

Product Verification

To process any claim or return, we may request:

• Photos
• Videos
• Any additional information necessary to verify the condition of the product

Exceptions

Returns are not accepted for:

• Personalized or custom-made products
• Personal care or hygiene products
• Products damaged due to misuse
• Sale items or gift cards

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item:

• We will notify you whether your refund has been approved.
• If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Warranty

The warranty does not cover damage resulting from:

• Misuse of the product
• Impacts or accidental drops
• Moisture or improper handling
• Normal wear and tear
• Use other than the intended purpose of the product

Additional Information

To exercise your right of withdrawal, you must notify us within the applicable legal period and follow the return instructions provided by the store.

Once your request has been approved, we will provide the appropriate return address.

Returns sent without prior authorization will not be accepted.