Shipping Policy

We generally process orders within 1 to 3 business days after payment confirmation.

Once your order has been processed and shipped, the estimated transit time is 4 to 8 business days, depending on the delivery destination, product availability, and logistics conditions.

These delivery times are estimates and may vary depending on the destination country. Your statutory consumer rights remain unaffected.

Delivery Times

The estimated total delivery time consists of:

• Processing time: 1 to 3 business days.

• Transit time: 4 to 8 business days.

The usual estimated total delivery time is therefore 5 to 11 business days from payment confirmation, provided the above timeframes are met.

Business days generally exclude weekends and applicable public holidays.

The stated delivery times do not constitute guaranteed delivery dates unless a specific delivery date or deadline has been expressly agreed upon.

Possible Delays

Additional shipping delays may occur under certain circumstances, including:

• High demand or increased order volumes.

• Logistics issues involving shipping carriers.

• Adverse weather conditions.

• Customs clearance procedures.

• Other exceptional circumstances affecting transportation.

In such cases, we will make reasonable efforts to inform customers and provide updated information about their orders.

Shipping delays do not limit the consumer's statutory rights in cases of non-delivery or failure to meet an agreed delivery deadline.

Order Tracking

Once your order has been shipped, we will provide a tracking number whenever this service is available from the shipping carrier.

You can monitor your shipment using the tracking link or information provided.

Please note that tracking information may take some time to update after dispatch.

Shipping Address

Customers are responsible for providing an accurate, complete, and up-to-date shipping address.

If you notice an error, please contact us as soon as possible at zaxiuxcontact@gmail.com to request a correction.

We will attempt to update the shipping address whenever possible. However, changes cannot be guaranteed once the order has been dispatched.

If a delivery issue is caused exclusively by incorrect information provided by the customer, additional documented costs may be charged where legally permitted.

Our store remains responsible for errors in order processing, shipping labels, or dispatch when such errors are attributable to us.

Undelivered Orders

If an order cannot be delivered due to an incorrect address, the recipient's absence, failure to collect the package, or other circumstances, we will review the situation with the shipping carrier.

Where possible, redelivery, an address correction, or return of the package to the sender may be arranged.

If the delivery issue was caused by the customer, reasonable and legally permitted additional costs may be charged or deducted from a refund, provided the customer was properly informed.

A refund will not be automatically refused solely because the carrier was unable to complete delivery.

When non-delivery is attributable to the seller, the customer's statutory rights to a refund and termination of the contract will be respected.

Shipping Costs

Applicable shipping costs are displayed before completing your purchase.

We offer free shipping or reduced shipping rates to certain countries, depending on the delivery destination.

Shipping Rates

Free shipping:

Spain, Mexico, Chile, Colombia, Costa Rica, Brazil, United States, United Kingdom, Canada, Germany, Austria, France, Poland, Czech Republic, Norway, Switzerland, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Macao, Thailand, Vietnam, Malaysia, Philippines, United Arab Emirates, Kazakhstan, Russia, Serbia, Ukraine, Isle of Man, New Caledonia, Azerbaijan, Sri Lanka, Pakistan and Myanmar.

All other available destinations: a flat shipping rate per order applies depending on the destination country. The exact shipping cost is shown on the checkout page before you confirm your purchase.

Amounts may be displayed in the currency of your selected market according to our store settings.

If shipping is unavailable to a particular country, orders using a shipping address in that country cannot be completed.

Shipping rates and conditions may be modified for future orders.

Shipping costs confirmed when an order is placed will not be changed unilaterally after the purchase contract has been concluded.

Customs Duties and Import Taxes

International orders may be subject to customs clearance, import taxes, or additional processing fees, depending on the destination country.

Applicable charges and the party responsible for paying them will be communicated in accordance with relevant legislation and purchase conditions.

Customers will not be charged additional fees that were not properly disclosed before completing the purchase where such disclosure is legally required.

Responsibility for Shipping

Our store is responsible for properly processing and dispatching orders.

For sales subject to Spanish consumer protection law, the seller generally bears the risk of loss or damage until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If the consumer independently arranges transportation through a carrier not proposed by our store, the relevant statutory rules regarding the transfer of risk will apply.

In cases of loss, damage, or other shipping issues, we will cooperate with the shipping carrier and respect the consumer's statutory rights.

Returns and Refunds

Returns are subject to the conditions outlined in our Return and Refund Policy.

We offer a voluntary extension of the return period to up to 60 calendar days from receipt of the order, under the conditions specified in that policy.

This voluntary extension does not limit the statutory right of withdrawal or any applicable legal warranty rights.

Contact

If you have questions about shipping, order tracking, or delivery issues, please contact us at:

zaxiuxcontact@gmail.com