Return and Refund Policy

At our store, we want you to shop with confidence. That is why we offer a 60-calendar-day voluntary satisfaction guarantee from the date you receive your order, in addition to the rights provided by applicable law.

This guarantee allows you to request the return of products purchased from our store, subject to the conditions outlined below.

1. Statutory Right of Withdrawal: 14 Days

You have 14 calendar days from the date you receive your order to exercise your statutory right of withdrawal without providing a reason, in accordance with applicable law.

For orders containing multiple products delivered separately, the withdrawal period begins when you receive the last product.

During this period, you may inspect and reasonably test the product, as you would in a physical retail store.

The product should be returned properly protected and, whenever possible, with its original packaging and accessories.

Important: The absence of the original packaging does not, by itself, invalidate your statutory right of withdrawal. However, the customer may be responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics, and functionality.

2. Voluntary Satisfaction Guarantee: 60 Days

In addition to the statutory right of withdrawal, we offer a voluntary extension of the return period to a total of 60 calendar days from the date you receive your order.

If the product does not meet your expectations, you may request a return within this period.

Conditions applicable from day 15 through day 60:

• The product may have been reasonably tested to check its features and functionality.

• It must be in good condition, without damage caused by improper or excessive use.

• All original accessories and components must be included.

• We recommend keeping the original packaging. If it is unavailable, suitable alternative packaging must be used.

• Voluntary returns will not be accepted for products that have been modified, significantly damaged, excessively soiled, or damaged for reasons unrelated to manufacturing defects.

• The customer is responsible for direct return shipping costs unless applicable law or an error attributable to the seller requires the store to cover them.

This voluntary extension does not limit any statutory consumer rights.

3. How to Request a Return

To initiate a return, contact us at:

zaxiuxcontact@gmail.com

Please provide:

• Your order number.

• The reason for the return, where applicable. No reason is required when exercising the statutory right of withdrawal.

• Photographs or videos when necessary to assess an issue or the condition of the product.

Our customer support team will provide the relevant instructions and return address.

Important:

• To exercise your statutory right of withdrawal, you only need to clearly communicate your decision within the applicable period.

• Prior authorization from our store is not required for a statutory withdrawal to be valid.

• We recommend contacting us before sending the package to ensure that your return can be correctly identified.

• Requests made under the voluntary 60-day extension are subject to the specific conditions outlined in this policy.

4. Returning the Product

Once you have communicated your return request, we will provide the relevant instructions and return address.

For statutory withdrawals, the customer must send the product back within 14 calendar days after communicating their decision to withdraw, unless the store offers to collect it.

For returns under the voluntary satisfaction guarantee, the customer must communicate the request before the 60-calendar-day period expires and send the product back within the following 14 calendar days.

We recommend using a tracked shipping service and keeping proof of shipment.

The product must be properly packaged to prevent damage during transit.

5. Return Shipping Costs

Direct return shipping costs are the customer's responsibility, provided that the customer was informed of this before making the purchase, except in the following circumstances:

• The product is defective or does not conform to the contract.

• The product was damaged during shipping.

• The store sent an incorrect item.

• Other circumstances in which applicable law requires the seller to cover these costs.

For returns resulting from a change of mind, the customer is responsible for direct return shipping costs in accordance with the conditions communicated before purchase.

6. Product Inspection

To manage a complaint or verify compliance with the conditions of a voluntary return, we may request:

• Photographs.

• Videos.

• Additional information that is reasonably necessary.

For returns made under the voluntary 60-day satisfaction guarantee, we may inspect the condition of the product and its accessories.

Any refusal of a voluntary return must be based on failure to meet the previously communicated conditions, without affecting the customer's statutory rights.

7. Exceptions

Exceptions to the statutory right of withdrawal are limited to those established by applicable law.

These may include:

• Products made to the consumer's specifications or clearly personalized.

• Sealed products that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.

These exceptions apply only where the relevant legal requirements are met.

Products purchased on sale or at a discount retain their statutory withdrawal and warranty rights.

Products damaged through improper use may be excluded from the voluntary satisfaction guarantee without affecting the consumer's statutory rights.

8. Damaged, Defective, or Incorrect Products

We recommend checking your order as soon as you receive it.

If your item is defective, damaged, or you have received the wrong product, please contact us as soon as possible at:

zaxiuxcontact@gmail.com

We will assess the issue and provide a solution in accordance with applicable law, which may include repair, replacement, a price reduction, or a refund where appropriate.

Customers do not lose their statutory rights simply because they do not report a defect immediately after receiving their order.

9. Refunds

Statutory withdrawal within the first 14 days:

We will refund the relevant payments, including the original standard delivery costs where legally required, without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned goods or until the customer provides evidence of having sent them back, whichever occurs first, unless we have offered to collect the goods.

Voluntary returns from day 15 through day 60:

Once the returned product has been received and inspected, we will process a refund of the price paid for the returned item within 14 calendar days following its receipt and inspection.

For these voluntary returns, original shipping charges and direct return shipping costs are non-refundable unless applicable law requires otherwise or the store has expressly agreed to cover those costs.

Refunds will be issued using the same payment method used for the original purchase, unless expressly agreed otherwise.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

10. Statutory Warranty Rights

All our products are covered by the statutory warranty rights established under applicable law.

For new goods sold to consumers in Spain, the seller is generally responsible for any lack of conformity that becomes apparent within 3 years from the date of delivery.

Statutory warranty rights do not cover damage caused exclusively by improper use, impacts, incorrect handling, or normal wear and tear that does not constitute a lack of conformity.

The product's advertised characteristics and normal intended use will be considered when determining whether a lack of conformity exists.

The voluntary 60-day satisfaction guarantee is separate from the statutory warranty and does not reduce or replace the consumer's legal rights.

11. Additional Information

To exercise your right of withdrawal, you may send a clear statement of your decision to withdraw from the purchase to:

zaxiuxcontact@gmail.com

You may also use the following withdrawal form, although its use is not mandatory.

Model Withdrawal Form

To the ZAXIUX Customer Support Team:

I hereby give notice that I withdraw from my contract of sale for the following product:

• Product:

• Order number:

• Date received:

• Consumer's name:

• Consumer's address:

• Date:

Once the return has been communicated, we will provide the relevant return address and instructions.

This policy does not limit or replace any mandatory consumer rights established under applicable law.